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Accessibility Audit in Action: Sage Inclusion & MSC Cruises
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Our Transformative Partnership with MSC Cruises
At Sage Inclusion, we are proud to spotlight our partnership with MSC Cruises, a project that underscores our commitment to enhancing accessibility on a global scale. As leaders in accessibility consulting, our comprehensive assessments and actionable recommendations have played a pivotal role in reshaping the travel experience for people with disabilities.
Proven Impact with MSC Cruises
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Key Achievements
Conducted comprehensive assessments of the MSC World Europa
- Evaluated the digital accessibility features aboard the MSC World Europa, ensuring seamless navigation for passengers with diverse needs across digital platforms.
- Completed detailed assessments of the accessibility of shore excursions, allowing passengers with disabilities to participate fully in onshore activities aboard the MSC World Europa.
Integrated accessibility into the early design stages of new ships
- Provided expert guidance and recommendations to inform the early design stages of new ships, resulting in the integration of innovative accessibility solutions that enhance the overall cruise experience for passengers with disabilities.
- Collaborated closely with MSC Cruises' development team to integrate accessibility considerations into the early design stages of new ships, ensuring that accessibility features are incorporated seamlessly from the outset.
Made over 200 specific accessibility recommendations
- Proposed accessibility improvements that required minor adjustments to existing designs, ensuring that these changes could be seamlessly integrated into ongoing projects without causing delays or significant additional costs.
- Developed comprehensive recommendations for more complex accessibility upgrades, involving extensive labor and modifications to existing construction plans, to address long-term accessibility goals and enhance the overall inclusivity of MSC Cruises' facilities.
Highlighted the specific areas MSC leads the inductry in accessibility
- Presented MSC Cruises' exemplary practices in accessibility, highlighting key areas where the company exceeds industry norms and demonstrates a commitment to prioritizing the needs of passengers with disabilities.
- Showcased MSC Cruises' leadership in accessibility by highlighting innovative initiatives and best practices that position the company as a pioneer in ensuring equal access and inclusivity throughout its fleet and facilities.
Industry-Leading Allergy Management Assessment
- Through rigorous evaluations, Sage Inclusion has identified MSC Cruises' exemplary practices in addressing guests' dietary needs, setting a new standard for excellence in the cruise industry.
- By recognizing and enhancing the effectiveness of the ship's allergy program, Sage Inclusion has contributed to ensuring that all guests, including those with specific dietary requirements, can enjoy a safe and satisfying dining experience on board.
Enhancing shore excursions to guarantee availability and satisfaction
Overhauling customer service training to ensure every employee can meet the needs of all guests
Developing policies to support solo travelers with disabilities
Our Accessibility Team Leads
Juliya Prokopenko
Juliya Prokopenko
Juliya Prokopenko
Senior Accessibility Analyst